FAQ

Covid-19 Update:

Shipping from our warehouse is currently running as normal. There are however certain countries/regions that are experiencing delays or halted shipping. You may experience slight delays due to limited capacities of logistic companies. Return items might also experience delays, we kindly ask you to notify us in case you have problems returning an item. In this case we will extend the return time for you. We kindly ask for your patience during this time. Please contact our customer care team for any specifics or if you have any questions.

 

Where do you Ship to and from?

We ship Worldwide from Turkey. See country specific regulations below.

 

Shipping to Russia?

Please note we are unable process orders to Russia unless the delivery details include a company name and business address. Orders to personal addresses cannot be shipped.

 

How long until my Package arrives?

Our warehouse starts shipping your item 24-48 hours after order placement (may differ during public holidays). We deliver to Europe within 3-5 Days and rest of the world 5-10 Days. 

 

Do you have Free Shipping?

Yes, we have free shipping in the EU, US and Canada on all orders over 150€.

 

How much do I need to pay for Shipping?

International shipping costs vary for from country to country. The shipping cost will be added on top of the Product cost at checkout. To find out the shipping costs to your country, we recommend to go through checkout process until you reach the shipping costs.

 

Will my Package be held in Customs?

It is very unlikely that your Package will be held in customs due to agreements made. In the case that an item does land in customs, it is necessary for you to pay the required amount in order to release the item from customs.

 

Do I need to pay Taxes or Duties on top of my order?

Regulations for import duties vary from country to country for purchases made online. Please be aware that Sqorpios will not be held liable for any fees, duties and taxes that may be applied to your order in case it is seized by customs. For more information regarding your country’s custom policies, please contact your local customs office.

 

Can I return a Bikini?

Yes, please see Returns and read the requirements carefully. Please note that Returns and Refunds are only accepted within 14 days of order confirmation.

 

Unsure about size?

Please see our Fit Guide or contact us at info@sqorpios.com for further assistance.

 

What if I accidentally made an order?

In this case you need to send an email to info@sqorpios.com within 30 min of purchase. Include the Order Number that you receive by email once you placed an order.